ReviewRouter is an Online reputation management tool that helps businesses gain & highlight positive feedback. It also smartly customizes responses based on whether a customer’s rating helps or hurts the firm & brand’s reputation.
You start by signing up & creating a ReviewRouter profile that includes your basic business information & Website links.
Once the profile is ready, you can start sending customers to the profile page for providing feedback & rating your business. If you need help with this, ReviewRouter has tools such as widgets that can be embedded on your Website. You can also use their email invitations & qr code cards.
The first step the customer takes on the profile page is to give your business a rating. This is where the Online reputation management kicks in, because you can set the routing logic to send customers to different locations to write a review based on the rating.
For instance, if they want to dump on you with just a single star, you should keep the whole thing in-house & off the web by providing a feedback form that comes back only to you.
On the other hand, satisfied customers who give you a higher rating can be invited to write a review directly on the profile page or directed to review sites such as Yelp, TripAdvisor, Google+, etc.
If you feel confident, you can respond to unhappy customers & give them something to smile about, you could let them write a review & instantly respond back online in a transparent fashion that makes it clear to the customer & others that you care about what they think & are committed to doing whatever it takes to satisfy customers.
It’s possible to do this because ReviewRouter, not unlike other Online reputation management tools, gives you email alerts about customer actions & a control panel where you can view, manage & respond to customer reviews.
The ReviewRouter app is accessible from any device including laptops, smartphones & Tablets, & you can choose a package depending on your company size & needs. The starter package with one profile & email support will cost you US $39.95/month.
If you have multiple branches or companies, you may opt for the Multi package with support for up to 10 profiles for $99.95/month. The enterprise package that supports 50 profiles costs $249.95/month.
Image Credit: ReviewRouter
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